1. Returns Accepted:
Situations for Returns:
a. Service-related issues: In the event that the service provided does not meet the agreed-upon specifications or quality standards, customers have the right to request a return. Examples include instances where the delivered service deviates significantly from the initially promised outcomes.
b. Billing errors: Returns will be accepted in cases of overcharges or billing discrepancies. If a customer is mistakenly billed more than once for the same service period or encounters other billing errors, they are eligible to request a return to rectify the financial aspects of the service.
2. Refunds Processed:
Situations for Refunds:
a. Service non-performance: If the company fails to deliver the promised service, a full refund will be issued to the customer. This applies in situations where the service provider cannot fulfill its obligations, resulting in a significant lapse in service delivery.
b. Billing discrepancies: Refunds will be processed for any billing errors or discrepancies to ensure accurate financial transactions. The preferred method for refunds is a full monetary refund rather than providing store credit.
Refund Method:
Refunds will be processed through the same payment method used for the original transaction. This ensures a seamless and straightforward process for customers, aligning with their initial mode of payment.
Refund Timeframe:
The company aims to process refunds promptly within a timeframe of 7-21 business days. This efficient processing time is established to prioritize customer satisfaction and maintain trust in the company’s financial transactions.
3. Exchanges and Product Returns:
Exchanges:
Exchanges are not allowed under the standard policy. However, the possibility of product returns is subject to the terms outlined in the service-based contract agreed upon between the customer and the company.
Product Returns:
The acceptance of product returns is contingent upon the specific terms detailed in the service-based contract. Customers are encouraged to review the contract for information on return eligibility, conditions, and any associated costs.
4. Return Process:
Return Procedure:
The return procedure is not applicable universally but depends on the specifics outlined in the service-based contract. Customers are advised to refer to the contract for detailed instructions on how to initiate a return, if applicable.
Return Mail Costs:
Costs associated with return mail are not specified in the standard policy. Any potential return mail costs will be outlined in the service-based contract, providing transparency to customers regarding their responsibilities in the return process.
5. Money Refunded:
Refund Method:
Money will be refunded through the same payment method used for the original transaction, ensuring consistency and convenience for the customer.
Refund Timeframe:
The company aims to process refunds expeditiously, with a target timeframe of 7-21 business days. This commitment underscores the company’s dedication to providing timely and efficient resolution to refund requests.
